Privacy Policy

1. Introduction

This Privacy Policy explains how X-Ray House (A Unit of ROENTGEN DIAGNOSTICS Pvt. Ltd.), Anand, Gujarat, India, collects, uses, stores, protects and discloses your personal information when you use our website https://xrayhouse.in, contact us online, book appointments or visit our diagnostic centre.

We are committed to protecting your privacy in accordance with applicable Indian laws including the Information Technology Act, 2000, IT Rules 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.

2. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Address (if required)
• Appointment / enquiry details
• Diagnostic history shared by you voluntarily
• Reports delivery preferences
• Website usage information

3. Sensitive Health Information

4. How We Use Your Information

• To schedule appointments
• To communicate regarding scans, reports or updates
• To verify identity where necessary
• To improve patient care and customer support
• To maintain medical and billing records
• To comply with legal and regulatory obligations

5. Sharing of Information

We do not sell your personal data. Information may only be shared:

• With authorised doctors or healthcare professionals
• With laboratories / partners where medically required
• With legal authorities if required by law
• With secure technology vendors supporting our services

6. Data Security

We use reasonable physical, administrative and technical safeguards to protect your data from loss, misuse, unauthorised access or disclosure.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. Please refer to our Cookie Policy for more details.

8. Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Withdrawal of consent where applicable
• Deletion where legally permissible
• Grievance redressal

9. Data Retention

We retain records only for as long as necessary for medical, legal, accounting or operational purposes.

10. Children's Privacy

Where patient information relates to minors, consent may be obtained from parents or lawful guardians wherever required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with revised dates.

12. Contact Us